Naturally, we love to see you shine, so it should come as no surprise that we take your happiness and satisfaction seriously.
If you are not happy with a recent purchase, we will do our best to put a smile back on your face.
Here are the situations that may cause disputes:
Item Not Deliveried:
Delivery on the way:
1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer, or by the mistake of the buyer, We are not responsible for any loss caused
2.If the parcel is sent to a wrong address because our mistake, we can resend the parcel to you or offer you a refund.
3.If the parcel is lost by the shipping company, please contact the delivery company for more details.
Customer Refuse The Package
Please donot directly refuse to sign the package with the courier before contacting Our customer service, or the long-term shipping time waste & shipping fee will be borned by yourself,Thanks for understanding.
Shipping Damaged Items
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at firstname.lastname@example.org, Notice: we will not accept Shipping Damage Claims later than 15 days from receipt of products.
Item Not As Subscribed
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item. if the size, style, color doesn't match your needs, please contact us for return or exchange. We don’t accept used hair returning and any claim about not matching description. Besides, if you just don't want the item and want a refund, please also contact us within 15 days after you receipt it, and you will be charged up to 10% restocking fee. (this is withheld from refund)
- Notice: Refund not including Extra Express/ Standard Shipping Fee since it had been paid to the shipping company, please understand.
- To make up Your Loss: Your next order will be given Extra Discounts & Gifts.
Once you found anybody placed an order from your card or your account, please kindly inform us within 7 days after the order was placed, we don't accept unauthorized transaction refund provided when the order was placed over 7 days.
No Reason Return And Refund:
If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number return entitled: email@example.com we will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for quality problem Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
1.If you want to return it, Please keep the item in original condition, factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items have been used or washed is not allowed to return any more.
2. Please check your items as soon as your received it, and email us within 15 days after you receive the product.
What does "returned in the original condition" mean?
This means the hair extensions have:
✓ Hair has NOT been washed, conditioned, installed, colored, bleached or worn.
✓ Wig has NOT been washed, conditioned, installed, colored, bleached or worn
✓ Ties have NOT been cut and the hang tag is attached.
Please Note: The 5$ Customized Service Wig Can't be Returned
Should I contact you before Return My Parcel?
Yeah,sweetie,we will add notes to your order before package being returned, so please do not return the parcel before contacting us.For any returns, you must contact customer service department to obtain Confirmation#. and send us a notification after you ship the item out and you need to provide a tracking number, Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.
Once the return has been authorized with given Confirmation#. Assigned returned item(s) will be allowed to be returned for refund. Please include your email address, order# Confirmation# by our customer services.
Order Cancelling: We can cancel the order for you if you contact us in time after your purchase.
1. If contact us within 24 hours after your payment finished, 10% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4 If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee. All rights to interpret are reserved by klaiyihair.com
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: firstname.lastname@example.org We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers
The Return Address of USA: 2805 Peterson Place, Norcross, GA 30071, United States
We proudly ship worldwide
Standard processing time is between 3-5 business days, Monday through Friday 10am to 4pm Eastern Standard Time. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.
Although we try to get your hair to you as fast as humanly possible, please don’t order hair less than 48 hours before you need it! It's always best to give yourself at least a 3 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.
We always ship from warehouses located in CA, USA or China. USA customers orders always ship out from USA by USPS or UPS., unless there is no stock, we will ship out from China. Other country orders will ship out from China, by DHL, UPS, TNT, ets. The warehouse of USA, we offer express shipping, if you are urgent to your order, you could pay extra $20 for this shipment, it usually took 1-3 day to arrive.
- One day in a week won't process orders-- U.S Saturday . Shipping companies all close on Sunday. Please choose the right shipping method with concern after Friday.
- Processing & shipping times may be extended during sales & holidays.
- Discounts cannot be applied or changed after you've made your purchase.
- Multiple discounts cannot be applied to orders.
- Orders will only be remained for 5 working days after placement whenphone number missing or unclear address. Longer than that, order will be cancled and money will be returned accordingly. So pls make sure that you leave correct shipping address and telephone number when place order.
Here’s everything you need to know about our Exchange Policy:
We take your happiness and satisfaction seriously.
If you are not happy with a recent purchase, we will do our best to put a smile back on your face
Click here for a Detailed Explanation of our Exchange Policy.
Maybe you got cold feet, maybe it’s not the right color, maybe you were thinking of another texture. We get it, stuff happens.
And yes, we sometimes make mistakes, too. If we’ve sent you the wrong hair length or texture, we’ll exchange it at our cost.
We usually accept paypal and credit card(Master Card, Visa), we also working on the Apple Pay too.
US Domestic (916) 865-9052
WhatsApp: 86 18864600633
Monday > 8:30 am - 8:00 pm ET
Tuesday > 8:30 am - 8:00 pm ET
Wednesday > 8:30 am - 8:00 pm ET
Thursday > 8:30 am - 8:00 pm ET
Friday > 8:30 am - 8:00 pm ET
Saturday > 10:00 am - 6:00 pm ET
Sunday > 10:00 am - 6:00 pm ET