Return/Refund Policy

 

Naturally, we love to see you shine, so it should come as no surprise that we take your happiness and satisfaction seriously. 
If you are not happy with a recent purchase, we will do our best to put a smile back on your face.

Here are the situations that may cause disputes:

Item not received:

Delivery on the way:

1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .

2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.

Unsuccessful delivery

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.

Return/refund for no reasons

If you want to return an item without any quality problem for exchange within 15 days once it is received, please send an email to this email address with your order number return entitled: klaiyi@klaiyihair.com  we will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for quality problem Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.

Kindly reminder:

1.If you want to return it Within 15 days, Please keep the item in original condition, factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items have been used or washed is not allowed to return any more.

What does "returned in the original condition" mean?
This means the hair extensions have:

✓ Hair has NOT been washed, conditioned, installed, colored,  bleached or worn.
✓ Ties have NOT been cut and the hang tag is attached.

Should I contact you before Return My Parcel?

Yeah,sweetie,we will add notes to your order before package being returned, so please do not return the parcel before contacting us.For any returns, you must contact customer service department to obtain Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.

Once the return has been authorized with given Confirmation#.  Assigned returned item(s) will be allowed to be returned for refund.  Please include your email address, order# Confirmation# by our customer services.

Order Cancelling: We can cancel the order for you if you contact us in time after your purchase.

1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.

2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.

3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

4 If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee. All rights to interpret are reserved by klaiyihair.com

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email:  klaiyi@klaiyihair.com We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers