Shipment and Payment

We proudly ship worldwide

Standard processing time is between 3-5 business days, Monday through Friday 10am to 4pm Eastern Standard Time. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Although we try to get your hair to you as fast as humanly possible, please don’t order hair less than 48 hours before you need it! It's always best to give yourself at least a 3 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.

We always ship from warehouses located in CA, USA or China. USA customers orders always ship out from USA by USPS or UPS., unless there is no stock, we will ship out from China. Other country orders will ship out from China, by DHL, UPS, TNT, ets. The warehouse of USA, we offer express shipping, if you are urgent to your order, you could pay extra $20 for this shipment, it usually took 1-3 day to arrive.

 Please Noticed:

  • One day in a week won't process orders-- U.S Saturday . Shipping companies all close on Sunday. Please choose the right shipping method with concern after Friday.
  • Processing & shipping times may be extended during sales & holidays. 
  • Discounts cannot be applied or changed after you've made your purchase.
  • Multiple discounts cannot be applied to orders.
  • Orders will only be remained for 5 working days after placement whenphone number missing or unclear address. Longer than that, order will be cancled and money will be returned accordingly. So pls make sure that you leave correct shipping address and telephone number when place order.

Here’s everything you need to know about our Exchange Policy:

We take your happiness and satisfaction seriously. 

If you are not happy with a recent purchase, we will do our best to put a smile back on your face

Click here for a Detailed Explanation of our Exchange Policy. 

Maybe you got cold feet, maybe it’s not the right color, maybe you were thinking of another texture. We get it, stuff happens. 

And yes, we sometimes make mistakes, too. If we’ve sent you the wrong hair length or texture, we’ll exchange it at our cost.

Payment: 

We usually accept paypal and credit card(Master Card, Visa), we also working on the Apple Pay too.

If your card is turn down or you can not get through your order, please contact our customer service to help: klaiyi@klaiyihair.com
Here is one quick way to go through your order:
1. Choose the hair you want and email us all the details about your order, such as the hair type, the length, the pack you want, and price, and your details of your address to our customer service email: klaiyi@klaiyihair.com 
2. Then pay us by this https://www.paypal.me/buyerpayment , when you pay it pls send us your screen shot or your paypal account to our customer service, when we get the payment, we will confirm all the detail to you again, then arrange the shipment for you within 24 hours.
3. Any questions, just feel free to contact us! Always waiting for u.
~~~~~Klaiyi Hair

Contact Us:

Email:

klaiyi@klaiyihair.com

Phone:

US Domestic (916) 865-9052

WhatsApp:  86 18864600633

Monday > 8:30 am - 8:00 pm ET
Tuesday > 8:30 am - 8:00 pm ET
Wednesday > 8:30 am - 8:00 pm ET
Thursday > 8:30 am - 8:00 pm ET
Friday > 8:30 am - 8:00 pm ET
Saturday > 10:00 am - 6:00 pm ET
Sunday > 10:00 am - 6:00 pm ET